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Refund Policy

Donation Refund Policy

We are grateful for your donation and support of our organization. Donations are non-refundable but if you have made an error in making your donation, please contact us. If we deem your refund request is necessary and valid, Refunds are returned using the original method of payment. If a refund is made, the standard nonprofit rate fee for PayPal will be subtracted from your refund amount. (As of 6/18/2020 that fee is 2.2% + $0.30 per transaction)

Website errors are not a valid refund request. When making a donation on this site, you are only making a donation. You are not paying for a good or service. As a thank you gift, we may offer access to the Lights On Jupiter ELF (Electric Lights that Flash) System if available, however no warranty, promise, guarantee, or other means of exchange will be made regarding this service.  Read more about our Terms and Conditions.

Automated Recurring Donation Cancellation

This website does not offer recurring donations. However, if you have made a recurring donation through paypal directly, or a Lights On Jupiter affiliated website either in error, or if you wish to cancel, you must notify us immediately. Recurring donations may only be refunded within 30 days of the transaction date. If a refund is made, the standard nonprofit rate fee for PayPal will be subtracted from your refund amount. (As of 6/18/2020 that fee is 2.2% + $0.30 per transaction)

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